Features

Data Integration

The most flexible data integration software available

What Is Data Integration?

Integrated systems provide security, flexibility, and reliability through secure connections

No Rip and Replace

Keep any current solutions that work and SpiceX can augment those applications by passing data seamlessly between SpiceX and existing applications. Regardless of their source, brand, data architecture or quantity. We can even integrate to systems without API's.

Data Accuracy

Eliminate human error with pre-defined system integrations. Automatically write the customer journey through a CRM integration for the most reliable results. Data is always present and consistent.

Secure Connections

Secure Connections
Eliminate direct access by users to your system of record. Control the flow of data through direct integrations and hand-pick which data to integrate at what step in the process. Minimize data errors that result from human error with controlled data transfer.

Data Integrity

Remove any uncertainty around your data and say goodbye to the old addage: "GIGO - garbage in, garbage out". With data integration you get a complete picture from all the integrated systems, and can dictate what data gets captured and in what format.

Unified Desktop

Have the right information in the right place at the right time. Front-end all of your important data in SpiceX's intuitive customer engagement system. No more tabbing around or logging into multiple applications. It's a classic case of "work smarter not harder"!

Drive KPI's

SpiceX Unified User Interface is built to drive efficiencies across major Key Performance Indicators. Reduce AHT by streamlining process, increase CSAT scores through better business processes, and produce more accurate reporting with simple automations.

Features

What Is Engagement Suite?

A Unified User Interface (UUI) to Orchestrate Your Customer’s Journey

Unified User Interface

Work better, faster, and more securely. SpiceX allows you to bring data from many business applications into a single intuitive view.

Data Integration

Have the right information in the right place at the right time. Front-end all of your important data in SpiceX's intuitive customer engagement platform. No more alt-tabbing around or logging into multiple applications. It's a classic case of "work smarter not harder".

Workflow Engine

The most complete business process management software enables users to easily create intuitive, interactive, and intelligent, business processes.

Case Management

SpiceX is the only CRM powered by intelligent workflow, integration, and process automation. Customize the look and feel of the CRM, and create multiple record types to display different information.

Process Automation

Let your data go to work for you. The easiest way to get accurate and repeatable results, SpiceX Process Automation can replace or augment critical or tedious manual tasks.

Dashboard Analytics

Reporting that crosses boundaries and provides actionable insight. Consolidate data from any system that interacts with SpiceX.

Features

Data Integration

The most flexible data integration software available

What Is Data Integration?

No Rip and Replace

Data Accuracy

Secure Connections

Data Integrity

Unified Desktop

Drive KPI's

Features

What Is Engagement Suite?

Unified User Interface

Data Integration

Workflow Engine

Case Management

Process Automation

Dashboard Analytics

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