SpiceX works with Google Calendar to streamline event management. Connect either through direct integrations that tie directly to business processes or by utilizing familiar Google embeddable interfaces that extend the UI you’re used to into the CRM/agent interface.

SpiceX brings your Google Calendar functionality into the CRM for a more accessible interface so that agents can manage events from directly within the Unified User Interface. Make Google Calendar part of your business processes.

Embedded Calendar
We streamlined scheduling by embedding the calendar directly into the CRM and Agent’s Guided Processes to provide easy access to the Google Calendar that agents are already used to using.

View Scheduled Meetings
List an agent’s Meetings when interactions require seeing a schedule. Or create a persistent schedule view for agents. Whichever you chose, agents can manage their meetings directly from SpiceX.

View Scheduled Meetings
List an agent’s Meetings when interactions require seeing a schedule. Or create a persistent schedule view for agents. Whichever you chose, agents can manage their meetings directly from SpiceX.

Create Calendar Events
Schedule meetings directly within the CRM. Define certain processes that create meetings, or enable agents to create ad-hoc meetings at the press of a button.

Delete Scheduled Meetings
Allow agents to delete meetings when it’s appropriate to do so. Use SpiceX processes to create governing rules on when meetings can be deleted, or define next steps.

Powered by CRM Data
Meeting information can be logged in the CRM providing more data for analytics or to drive additional next-step workflows or automations.

Conclusions

The Google Calendar Integration allows for all the functionality of Google Calendar directly within the CRM. No more switching through tabs, or copy-pasting information between systems.

About SpiceX
SpiceX: is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and workflow engine, intelligent automation, and a unified interface with dashboard and analytics, SpiceX allows organizations unparalleled capabilities to innovate and transform their business operations without expensive, time consuming rip and replace initiatives.
To learn more about SpiceX, visit www.SpiceX.com.